FAQ

Frequently asked questions.

Refund

Our Policy

Delivery

 

  • Standard Delivery: 3 to 5
    business days.
  • Pudo: Convenient locker-to-locker delivery service.
  •  Collection: From Constantia,
    Cape Town.
  • International Delivery: contact help@colettevatelier.co.za

The courier will ring your bell and call you via the provided number at checkout if they run into issues. In most cases when delivery fails, an attempt will be made later or the next day. 

If your order total is R1500 or more you will be granted free delivery. Coupons to not apply.

Shipping & Returns

The customer will be responsible for return shipping. Read more

Email us for a return address coletteinspire[at]gmail.com

 

We happily refund or exchange damaged or defective items according to our policy found here

Payment

  • Credit and debit cards from Visa and Masterpass
  • Apple Pay
  • Samsung Pay
  • G Pay
  • Snap Scan
  • and many more
  • EFT Via Payfast
  • EFT Direct [ May take more time – not recommended ]

ONLY APPLICABLE FOR CUSTOM ORDERS AND REQUIRES PREVIOUS ARRANGEMENTS.

diamond-gem

Hand Made

Items priced fairly. Theres something for everyone!

Award winning customer service

I handle each order with love and care

All Payment Methods

We accept a variety of payments. Enjoy a secure stress-free shopping experience.

Fast FREE shipping

We'll handle the shipping for orders over R1500